Refund policy

90-DAY YOND GUARANTEE (PROTOCOL)

The Promise: We build gear to last. If it fails, we fix it.

We stand behind our engineering with a 90-day guarantee. While we do not accept returns for "change of mind" to minimize carbon footprint, we protect you 100% against any manufacturing defects or shipping errors.

To be eligible for a full refund, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the Order Number or proof of purchase.

1. How to Initiate a Return

To start a return, you must contact us at support@yondtravel.com.

  • Approval Required: Do not send items back without our authorization. Items sent without a Return Authorization (RMA) will not be accepted.

  • Return Location: Please note that our main logistics center is international. Returns must be shipped to our facility in Asia.

  • Shipping Costs: Unless the item is defective, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

2. Damages and Issues 

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you received the wrong item.

  • Resolution: For defective or wrong items, we will issue a full refund or send a replacement immediately at our cost. You do not need to pay for return shipping in these specific cases.

  • Warranty for Promotional Items (Gifts):

    Items received as "free gifts" or promotional bonuses are covered by our quality guarantee. However, due to shipping sustainability, we do not ship replacements for free items as standalone packages. If a promotional item is defective, we will issue Store Credit equivalent to its retail value or include a replacement in your next order.

3. Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Custom products (personalized items).

  • Gift Cards.

  • Free Gifts / Promotional Items (eligible for Store Credit or replacement with next order only; not eligible for cash refund).

  • Items bought on "Final Sale" (if explicitly marked).

4. European Union & UK: 14-Day Cooling-Off Period

Notice for customers residing in the EU and UK: Notwithstanding the above, you have the legal right to cancel or return your order within 14 days, for any reason and without a justification.

  • Condition: As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • Cost: You are responsible for the direct cost of returning the goods to our international warehouse. Please be aware that international shipping costs may be significant relative to the product value.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds & Inspection

We will notify you once we’ve received and inspected your return.

  • The Decision: Refunds are subject to inspection. If the item shows signs of use, wear, or damage not caused by us, the refund may be denied or only partially granted.

  • Processing: If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to post the refund.

  • Delays: If more than 15 business days have passed since we approved your return, please contact us at support@yondtravel.com.