Shipping policy

Cost: Free Standard Shipping Worldwide.

Coverage: Global (exceptions apply to conflict zones or areas with carrier restrictions).

1. Processing & Dispatch (The "Handover")

Before we ship, we verify.

  • Standard Processing: 1–5 business days to confirm the order, run quality checks, and hand the parcel to the logistics partner.

  • Seasonal Peaks & Holidays: During global peak seasons (e.g., Nov-Dec) or regional annual holidays (e.g., February), processing times may extend by an additional 10–15 business days due to high volume or carrier pauses.

  • Multiple Shipments: If you order multiple items (e.g., a backpack + a pouch), they may arrive in separate parcels from different specialized warehouses.

2. Estimated Delivery Times

Times calculated in Business Days after dispatch.

Region Standard Estimate
USA & Canada 7–15 Days
UK & Europe (EU) 7–17 Days
Australia & NZ 7–19 Days
Middle East 10–25 Days
Rest of World 10–30 Days

Note: These are estimates based on carrier data. Actual timelines may vary due to customs clearance protocols, local weather, or "last-mile" carrier capacity.

3. Tracking & Visibility

  • Confirmation: You will receive a tracking link via email immediately upon dispatch.

  • The "Gap": It is normal for tracking updates to pause for 2-5 days while the parcel travels internationally between export and import hubs. Please allow this time for the system to update.

4. Customs, Duties & Taxes

  • Responsibility: Unless explicitly calculated and collected at checkout (e.g., IOSS for EU), all import duties, taxes, and brokerage fees are the sole responsibility of the recipient.

  • Refusals: If a parcel is returned because the recipient refused to pay customs fees, we will deduct the shipping and return costs from any applicable refund.

5. Address Accuracy

  • Your Duty: Please ensure your address is complete (include Apt/Unit numbers).

  • The Lock: Our system processes orders automatically. Once an order is "Dispatched," we cannot change the address.

  • Errors: Parcels returned due to incorrect addresses can be reshipped, but a reshipping fee will apply.

6. Lost or Delayed Parcels

  • Delay Threshold: If your tracking shows no movement for 15+ business days, email us at support@yondtravel.com. We will open an investigation with the carrier.

  • "Delivered" but Missing: If the tracking says "Delivered" but you don't have it:

    1. Check with neighbors or building management.

    2. Contact the local carrier directly (USPS, Royal Mail, DHL, etc.) for GPS proof of delivery.

    3. Email us for assistance.